Privacy Policy

Welcome to PixoShare, the photo booth platform operated by PixoShare, LLC, a Texas limited liability company ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our photo booth platform and related services.

We and our service providers use cookies, web beacons, and similar tracking technologies to operate the platform, remember your preferences, keep you signed in, and understand aggregate usage. The categories of cookies we set include:

• Strictly necessary cookies required for sign-in, session management, and security (set by PixoShare and our authentication provider).
• Functional cookies that remember your preferences and settings.
• Analytics cookies on our marketing website, used to measure traffic and improve the site (Google Analytics). The dashboard and guest galleries do not use analytics cookies.

You can control cookies through your browser settings, including blocking or deleting cookies. Disabling strictly necessary cookies may prevent parts of the Service from functioning correctly.

On our marketing website, analytics cookies are set only after you click Accept on the cookie banner. You can change your choice at any time with Cookie Settings at the bottom of every page, and we ask again after six months. If your browser sends a Global Privacy Control or Do Not Track signal, we treat it as Decline unless you have chosen Accept.

We use your information to:

• Provide and maintain our photo booth platform services
• Process transactions and manage your account
• Store, organize, and share your event photos and media
• Send you service-related communications and updates
• Improve our platform and develop new features
• Ensure security and prevent fraud
• Comply with legal obligations
• Send transactional emails only (account creation, password resets, event media links)

We do not sell, trade, or rent your personal information. We share information only in the limited circumstances described below, and only with vendors that contractually commit to handling data consistent with this Policy.

• With Your Consent: When you explicitly authorize us to share your information.
• Service Providers (Sub-Processors): With trusted third-party vendors that power the Service. These include:
  • A U.S.-based cloud infrastructure provider for hosting, database, and event media storage.
  • Twilio — SMS/MMS delivery for event photo links.
  • A transactional email delivery provider for account, billing, and event photo notifications.
  • Stripe — payment processing and subscription billing (PCI DSS compliant; PixoShare does not store full card numbers).
  • A third-party authentication and identity management provider.
  • Google — when an event organizer turns on AI photo effects, guest photos are sent to Google's image-generation service to create the effect. Under our agreement with Google, these photos are not used to train its models.
  • An application error-monitoring provider that receives crash and error reports from our apps.
  • Google Analytics — aggregate usage analytics on our marketing website only; not used in the dashboard or in guest galleries.

  A current list of named sub-processors is available on request by emailing support@pixoshare.com.

• Event Organizers and Their Guests: When an event organizer collects guest information through PixoShare (for example an email address or phone number entered at a sharing station), the organizer is the data controller for that information and PixoShare processes it on the organizer's behalf, following the organizer's instructions and this Policy. Accepting our Terms of Service forms the data processing agreement between the organizer and PixoShare.
• Event Sharing: Event media may be shared with the guests and operators an event organizer authorizes.
• Legal Requirements: When required by subpoena, court order, or other valid legal process, or to protect our rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, financing, reorganization, or sale of assets, in which case we will require the recipient to honor this Policy.

PixoShare uses Twilio to deliver event photos and videos to event guests via SMS text message. SMS is a transactional service used solely for event media delivery — never for marketing or promotional purposes.

No sale or sharing of mobile data. Mobile information (phone numbers and SMS opt-in data) collected by PixoShare for the purpose of delivering event media will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of data shared with sub-processors (as described in Section 5) exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

How consent is collected. Guests voluntarily provide their phone number at the event sharing station to receive their photos. The sharing station displays a clear consent disclosure before the phone number is submitted, including the program description, message frequency, that message and data rates may apply, and instructions to reply HELP for help or STOP to opt out.

Message frequency. Guests typically receive 1 to 3 messages per event session, depending on the number of sharing actions they initiate.

Opt-out. Every SMS message sent through PixoShare includes opt-out instructions. Guests may reply STOP at any time to unsubscribe; opt-out requests are processed immediately and automatically by Twilio. Reply HELP at any time for assistance.

Carrier disclaimer. Standard message and data rates may apply depending on your wireless carrier and plan. Carriers are not liable for delayed or undelivered messages.

Retention. PixoShare does not retain guest phone numbers beyond what is necessary to complete the media delivery and related delivery records. Phone numbers are not used for any secondary purpose.

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure cloud storage infrastructure
• Regular security audits and monitoring
• Access controls and authentication protocols
• Employee training on data protection practices

You have the right to:

• Access, update, or delete your personal information
• Control how your photos and media are shared
• Request data portability
• Withdraw consent where applicable
• File complaints with relevant data protection authorities

To exercise any of these rights, contact us at support@pixoshare.com. We will respond within the timeframes required by applicable law.

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively the “CCPA”), gives you specific rights regarding your personal information.

We do not sell or share your personal information. PixoShare does not sell personal information for monetary consideration and does not share personal information for cross-context behavioral advertising as those terms are defined under the CCPA. We have no actual knowledge of selling or sharing the personal information of consumers under 16 years of age.

As a California resident, you have the right to:

• Know what personal information we collect, use, disclose, and retain about you
• Request deletion of your personal information
• Correct inaccurate personal information we hold about you
• Limit the use and disclosure of sensitive personal information
• Receive non-discriminatory treatment when you exercise any of these rights

To exercise these rights, email support@pixoshare.com with the subject line “California Privacy Request.” We will verify your identity before fulfilling your request and respond within 45 days as required by the CCPA.

We keep personal information only for as long as necessary for the purposes described in this policy.

Event photos and media are kept for 24 months after the event ends and are then deleted, unless the account holder deletes them sooner.

Full guest email addresses, phone numbers and message content held in PixoShare's own systems are kept for up to 12 months after the event ends, for delivery, delivery history, support and organizer reporting. They are removed sooner if the organizer deletes the event.

For each message we keep a limited delivery and consent record for up to 4 years after the message: the dates, the delivery result, the consent wording accepted, and a masked, coded reference to the contact. We keep it to show that the message was requested, to answer privacy requests and legal claims, and for event statistics. It is never used to contact guests.

Where an organizer protects a client gallery with a password, we store only a one-way hash of that password for the life of the event, and a short-lived record of wrong attempts (the time and the visitor's network address, kept for one day) to block guessing.

Server logs are kept for up to 90 days. Where the law requires it, or to establish, exercise or defend legal claims, we may keep relevant records longer. Our messaging providers keep their own delivery records for the periods below.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

If you have any questions about this Privacy Policy or our data practices, please contact us: